OUR POLICIES

At Astteria, we pride ourselves in our excellent service and support, which of course includes our free and fully insured shipping policy. This includes worldwide destinations such as the EU, UK, USA, Canada, Australia, Japan, Thailand, China, HK, UAE, and Turkey. USA shipments are sent from New York; EU shipments are delivered from London; China orders arrive from Shanghai, while other locations receive shipments from unspecified sources. The estimated delivery time is generally one to seven days, depending on the destination and the location of the specific item. Shipments can only be delivered to addresses. POB shipments are not possible, as signatures are required upon delivery.

Import duties/custom clearance fees are included in the price for deliveries in the USA, UK, China, and HK. While they are not included in deliveries to other countries, we are happy to help our customers find out about the fees in their specific country and region. VAT/sales tax differs from country to country. In the USA, it is not collected by us in most states. It’s the customer’s responsibility to pay the taxes. In the UK, the VAT is added to the price at checkout.

We offer a 100% money-back guarantee within 30 days of receiving the product. Customers from countries other than the USA, EU, UK, China, and HK need to receive the custom duties refund back from their local authorities. Additionally, we provide free return shipping in the USA. Regarding the rest of the world, the customer should contact us for more information. In order to receive the full refund one must provide the following:

• The certificate that is included with the item
• An undamaged item

Please note that Bespoke items that are returned will have 50% of the setting cost deducted from the refund.

At Astteria, buyer satisfaction is vital to us. This is the reason that we offer a diamond jewelry upgrade service. If you purchase any diamond piece from us and would like to change it at any time in the future for a higher-priced diamond piece, you will be able to use the full value of the original purchase towards the diamond piece you have chosen. To be eligible for the upgrade program, please note that the following criteria must be met:

• Lifetime upgrade only available for any jewelry piece that we sold except for loose diamonds.
• The new item's price must be at least double the price of the original item.
• There are no discounts for the new item.
• There is a mandatory 250 USD renewal fee.
• In order to receive a refund for an upgraded item, the new item must be returned within 10 days. After this time period, we cannot guarantee the availability of your original piece of jewelry.
• Custom order upgrades require one to return the original custom order and pay the difference including the upgrade fee, plus 50% of the cost of the setting.

Requests to reserve items can be done from the product page. However, this is subject to approval.

Appraisals are conducted by Astteria (based on retail price) for every order and are signed by a certified gemologist.

Most of our items come with a gemological report (usually GIA for diamonds, GRS/Gubelin for Gemstones.) The relevant certification can be found on each product page. If you have any questions regarding the certification, please do not hesitate to reach out for assistance.