We offer a 100% money-back guarantee within 30 days of receiving the product. Customers from countries other than the USA, EU, UK, China, and HK need to receive the custom duties refund back from their local authorities.
Additionally, we provide free return shipping in the USA. Regarding the rest of the world, the customer should contact us for more information.
In order to receive the full refund one must provide the following:
- The certificate that is included with the item
- An undamaged item
Please note that Bespoke items that are returned will have 50% of the setting cost deducted from the refund.